System Maintenance

With experience in the telephone system market place since deregulation in the 1980’s, SynergyPlus has an outstanding knowledge of the phone system hardware market. In 1992 we signed a strategic agreement with Toshiba to provide communication platforms to business clients UK wide, from Cornwall to Glasgow and from Aberdeen to Brighton.

With a combined experience of over 50 years, our team have considerable knowledge of the phone system maintenance industry across all leading telephone systems, from the latest IP enabled solutions to the good old BT Meridian. Our business phone system maintenance service can help you avoid the cost of replacing a poorly performing system and minimise risk of any system downtime.

Keeping Your Business Telecoms Stable & Reliable

Our maintenance schemes allow you to:

Identify issues before they occur and keep the system running smoothly.
Budget efficiently rather than paying a premium whenever an issue occurs.
Have a quick, single contact point if an unexpected issue occurs.

If you require telephone system maintenance for current or obsolete business phone systems please take a moment to complete this form.

Phone System Maintenance Cover

We offer various cover deals, including telephone maintenance cover for a fixed fee. We can tailor-make the scheme to cover you as comprehensively as you require, 24 hours a day, 365 days a year, including one-off bespoke agreements.

Flexible Telephone Maintenance Cover

SynergyPlus offer flexible telephone maintenance cover for one fixed fee every year that gives you peace of mind and a structured budget for your system faults. This cover is available 24 hours a day, 365 days a year, including one-off bespoke agreements.
To find out how SynergyPlus can meet your needs please take a moment to complete this form.

Maintenance for Obsolete Telephone Systems

SynergyPlus offer ongoing maintenance support for obsolete telephone systems. We have trained technicians and large levels of post production stock to ensure the life of your system is extended and therefore not forcing you to upgrade before you are ready. Please contact us to obtain maintenance for your obsolete telephone systems. To find out how SynergyPlus can meet your needs please take a moment to complete this form.

Phone System Maintenance Support FAQ

What percentage do you achieve on your successful response times?
The overall average of 97-98% is achieved successfully on all response times.
What are the different levels of responses you have?
There are 4 hour, 8 hour, 16 hour and 24 hours response times. If you wish to upgrade your level of cover please visit out contact page.
What does the 'response' mean?
This is the number of working hours that we will take to respond to your call. We may respond either by remotely interrogating your telephone system or by sending a technician to site.
What percentage of faults are normally cleared remotely?
Our internal technical support team clears 72% of our faults remotely.
What happens if the problem is a carrier / network fault?
A service call will be logged and our Customer Service Centre will carry out an initial fault investigation. If this turns out to be a carrier or network fault we will liaise with your network provider to resolve the problem.
What number do I call if I have a problem with some ancillary equipment such as a call logger or voicemail?
Simply telephone our Customer Service Centre on be 0800 915 6666 or email Plus@SynergyPlus.uk.com
What number do I call if I need some advice on a system?
Simply telephone our Customer Service Centre on be 0800 915 6666 or email Plus@SynergyPlus.uk.com
What number do I call for additional equipment or cabling?
Call your Business Solutions Manager on 01707 244000 or email Plus@SynergyPlus.uk.com for a quotation.
What number do I call for remote programming work?
If you have remote diagnostics on your system, please fax the required programming to our Customer Service Centre on 0800 915 6666 or email Plus@SynergyPlus.uk.com who will arrange for the work to done; your contract covers you up to 15 minutes free programming work. Once the fax/email is received, the programming will be done within 3 working days but usually overnight to be ready for the next morning.
What happens if we add equipment to our telephone system?
A supplementary contract will be sent to you detailing the additional equipment which will be added to your maintenance agreement and a change in your annual cost.
How do I register a change of company name or address?
We require written confirmation of these changes so we can update our records to avoid any disruption in service levels or correspondence. Please forward all correspondence either by fax or post to the Customer Service Department however if you wish to speak a member of the team please call 0800 915 6666.
What is B.E.A.M.A?
B.E.A.M.A is an abbreviation for "The Federation of British Electrotechnical and Allied Manufacturers Associations". This is an independent organisation, which produces indices which reflect the increases in salary occurring in the sector in which SynergyPlus’ technicians operate. Year on year, the maintenance charge will be uplifted by B.E.A.M.A indices, which are normally between 4% and 6%.
Can I pay half yearly or quarterly payments on my annual maintenance cost?
SynergyPlus generally can offer half yearly or quarterly payment terms via Direct Debit.
How do I obtain a copy of my contract?
If you would like a copy of your contract please put a request to the Contracts Department either by email Plus@SynergyPlus.uk.com

In conclusion

Our team of telephone maintenance and installation engineers are ex-development technical support engineers, having worked for some of the largest providers. Once your new business phone system has been implemented our Operations Department Personnel and Maintenance Engineers will be on constant call to keep your business communications running smoothly and efficiently.