IT Helpdesk Services

SynergyConnect

IT Helpdesk Services


High level IT support backed up by strict SLA’s with a pro active collaborative approach and outstanding communication is the hallmarks of our service delivery.

As an organization you have bespoke, individual needs that require tailored support which is what our suite of flexible, agile options delivers.

Starting with gaining an understanding of your operations, delivery and standing in your sector, we assess what role IT currently plays in achieving and contributing towards your goals.  We assess core questions such as – is  the IT strategy aligned to your business goals, do  you have the right technology in place,  is it right sized/streamlined, robust, secure, efficient, reliable, future proofed, providing feedback  and recommendations.  The Pro Active support delivered uses cutting edge monitoring systems designed to detect critical issues as they arise and allowing us to resolve them before they impact your business.  Speed of response, prioritizations of issues, user friendly staff who aren’t just technical backed by robust process, clear accounting/reporting and account management provide the QOS that delivers value for money.   

Your best interests backed up by prudent advice rather than profit margins lie at the heart of our philosophy which is why our clients see us as a partner and an extension of themselves rather than contractors. Our clients trust us which is why 87% of our new business comes from referrals last year.

If you are interested in having an informal chat around how we can help your business meet its strategic objectives, please call 020 3751 8888 or contact us.