Business Communications And IP Telephony – Critical Capabilities
At SynergyPlus we are proud to provide all of the following capabilities to our clients as a core aspect of our service.
There are many solutions available for business communications, yet some may not be as complete as they seem. The following list outlines the critical capabilities criteria to gauge solutions deployed for clients, and as such should be used to consider when assessing Next Generation Voice Services and business phone lines.
What To Look for in Business Communications and IP Solutions
Critical Capability 1 — Architecture: This refers to how the telephony system is designed and how the components interconnect and interoperate. Terms such as "centralized" and "distributed" are often used to describe the type of architecture supported by the solution.
Critical Capability 2 — Scalability: This is the ability of the IP solution to grow seamlessly in size to cost-effectively accommodate thousands of end users in a single domain.
Critical Capability 3 — High Availability: This refers to the options and capabilities offered with the telephony solution for provisioning a high level of system reliability and uptime — typically 99.999% (about five minutes of downtime per year) or better. Options offered can include redundant servers and core system components, local survivable gateways and processors, public switched telephone network (PSTN) failover options or general phone system maintenance.
Critical Capability 4 — Administration and Remote Support: This refers to the diagnostic tools and programs supported by the telephony system for main site locations, as well as remote site offices and locations. These tools and programs can include diagnostic software, as well as remote monitoring and diagnostic tools designed to help support and manage personnel, anticipate and correct system alarms and fault conditions within the telephony solution before, or soon after, they occur.
Critical Capability 5 — Mobility: This is the ability of a solution to provide mobile and wireless voice and telecommunications functionality. This includes support for extension-to-cellular features, fixed-mobile convergence, cordless handsets, Wi-Fi systems, softphones, cellular phones and smartphones. Also included is in-building and remote access.
Critical Capability 6 — Open-Standards Support: Many traditional voice and data standards are supported by telephony solutions. The ability for solutions to leverage voice over IP (VoIP) standards for IP telephony systems and UC components and applications is becoming more important as organizations look to integrate communications and business processes.
Critical Capability 7 — UC Integration: This is the ability to integrate the telephony system and applications with UC products (equipment, software and services) that facilitate the use of multiple enterprise communication methods. This can include the control, management and integration of these methods. UC components integrate communication channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.
Critical Capability 8 — Midsize Enterprise Support: This reflects the suitability of the enterprise product or solution set for midsize businesses with up to approximately 1,000 employees, including branch-office configurations, which typically require a smaller scale of investment and less-complex requirements.
The Bottom Line
The voice communication market is mature, which is why there are many good to excellent solutions. Because there are few differences in capabilities, decision criteria should include availability of support, regional distribution differences, price, investment protection, customer satisfaction reports and overall vendor viability.
Ease of use and total cost of ownership are other factors to consider as well as getting at minimal hands-on experience, especially regarding the user, system and administrative interfaces. Furthermore, you should require that vendors provide three and five-year projections for total cost of ownership, including costs for phone system maintenance and upgrades. While this research highlights the positives, anecdotal comments from clients often accentuate the negatives.
Talk to us today
Monday - Friday 08:00-18:00
0800 915 6666