Business IP PBX Phone Systems And Carrier Grade Hosted IP Solutions

Often the first point of contact between a business and prospective clients, your business telephone system should promote clear lines of communication between staff and clients to maximise business potential. At SynergyPlus, we recognise this and provide bespoke solutions for your business to reach that potential.

We offer powerful Carrier Grade Next Generation Voice Services provided on a Communications-as-a-Service (Caas) basis from market leaders such as BT Wholesale. By combining these products with your existing telephone system, or via a new IP PBX or an outsourced Hosted IP  platform, you can achieve your goals by reducing costs and promoting greater efficiency within the business.

Identifying the Best Office Phone System for Your Business

Our approach begins with inspecting and evaluating your existing business phone system, it’s users and the way your business uses it, in order to identify areas for improvement. We take a consultative approach and work closely with you to identify your business telephony needs, working towards building a tailored and effective business communication solution to optimise interactions with clients, suppliers and staff.

We ensure that your product choices give you all the options that may be important for your business, including:
 
  • Disaster Recovery – auto failover.
  • Flexible Working Practices - hot-desking, remote workers.
  • Business Continuity.
  • Outsourced management of communications platform and low cost of ownership.
  • Unified Communications - mobility, twining/simultaneous ringing, Softphones (iPhones/iPads/android and PC/Macs) and unified messaging.
  • Call Recording for fixed lines and mobile calls.
  • Computer Telephony Integration (CTI) – “click-to-dial” and “screen popping”.
  • CRM integration – Salesforce, ACT!, Sage, Sugar CRM to name but a few.
  • Call Management Software.
  • Flexible inbound call routing.

 

We will also assist you in identifying the best type of telephone line connection suited to your needs, including ISDN, BT analogue lines and next-generation voice applications such as SIP Trunks from BT Wholesale.

With You Every Step of the Way

Upon choosing your options, you will be assigned an experienced and dedicated Project Manager who will oversee all aspects of installation, programming, training, maintenance and support of your new system.

Many of our engineers and project managers come from a development and technical support background, having worked with some of the largest providers and manufacturers. Once your system has been installed, Operation Department Managers and maintenance staff will be on call to ensure that your new system continues to run with consistence and efficiency.

Your Choice

If you’re looking at a new telephone system for your business then you’ll probably be considering an IP business phone system (IP PBX) where the main control unit is in your office or a Hosted IP Solution (where everything is outsourced housed off-site in “The Cloud”).

IP PBX Phone Systems

In an age where services are moving into “The Cloud” many business clients prefer to have the business benefits that IP can offer but retain the ownership and management of that platform on their site.

By utilising Carrier Grade next generation voice providers – such as BT Wholesale– SynergyPlus can provide your business with powerful solutions which can be easily added to your existing telephone system or to your new IP PBX. Mitel, Avaya and Toshiba have developed a range of robust IP Enabled (IP PBX) telephone systems that are designed to perfectly connect with your individual business and specific telecommunication needs.
 
We help you determine which phone manufacturer has the ideal system for you, and which range of products is best suited to your needs. Our recommendation will ensure that whatever you choose, you will receive all the call handling options that will make a positive change to your business including voicemail, call recording, auto attendant, call management software, call centre management and more.
 
Additionally, we help you to choose the type of business telephone line which is best suited to your needs. This helps us identify the most suitable call/cost packages for your operations and can include BT analogue lines, ISDN, SIP Trunks, and what data connectivity your business requires now and for the future.
 
To find out more about how SynergyPlus can help you with your business IP PBX telephone systems and other IP based solutions, please contact us on 0800 915 6666 or visit our contact page.